FAQs
The need-to-knows.
Everything from formulas to returns—minus the runaround.
Products
Which skin types are Folly products suitable for?
Each formula is made hand-in-hand with dermatologists, chemists, and our founder. Every product is designed to play nice with all skin types, so you can skip the overthinking and get straight to the good stuff. Full ingredient lists live on each product page, and if you’re feeling extra cautious, a quick patch test or sharing the list with your dermatologist is never a bad idea.
Are Folly products vegan or cruelty-free?
Yes. All Folly products are vegan and cruelty-free.
Are Folly products fragrance-free?
All Folly products are free from synthetic fragrance—plus parabens, gluten, artificial dyes, and anything else that doesn’t love your skin back.
Only the good stuff. Always.
Are Folly products pregnancy-safe?
From the trying-to-conceive era to pregnancy, postpartum, and everything after, your routine stays steady when life doesn’t. Every formula is stacked with high-quality ingredients your skin actually loves. Because every pregnancy is different, we always recommend sharing the ingredient list with your healthcare provider.
What if a Folly product doesn’t work for me?
Hit us up within 30 days of receiving your order and we’ll get you taken care of as soon as possible.
Just include your order number in the message so we can swoop in fast.
Orders + returns
What is your return policy?
Reach out to us within 30 days of receiving your order—don’t forget your order number—and we’ll get you sorted with returns or any extra questions.
Original shipping charges are non-refundable. We reserve the right to refuse or limit refunds if we notice the policy being taken for a spin.
All love, just keeping it fair.
Can I cancel or change an order?
Shoot us a message as soon as possible with your order details and we’ll do everything we can to catch your cancellation. We can’t guarantee changes once an order is placed.
We’re not responsible for address slip-ups or delays once your package leaves our hands. We’ll always try our best, but glow waits for no one.
Contact us
How can I contact the Folly team?
Got questions, need a recommendation, or just want to spill some feedback? We’re all ears. Send us a note through our contact form and we’ll take it from there.
Our customer service team is online Monday–Friday, 9am–5pm CT, holidays excluded, and will get back to you within two business days.
One quick favor: try not to send multiple follow-ups on the same thread. It bumps your message to the back of the line, and we want to get to you fast.
Still wondering?
We’re real people. Ask away.
Our customer service team is online Monday–Friday, 9am–5pm CT, and usually replies within two business days.